Yes, we do! Labor is included — the only additional charge is for delivery. If you'd like us to set everything up, please call or message us, and we’ll be happy to arrange that for you.

Yes, we charge for delivery. The cost is $150

We know plans can change, so we offer a flexible and fair cancellation policy:

1. More than 5 days before delivery: 10% of your total rental

2. Less than 5 days before delivery or on delivery day: 15% of your rental

3. The day before delivery: 20% of your total rental.

If you have any questions or need help, please contact our customer service team.

we require full payment at the time of booking to secure your rental equipment. Unlike some other rental businesses, we do not offer the option to place a deposit and pay the balance later. This policy ensures that all arrangements are finalized upfront, allowing us to efficiently manage our inventory and provide you with the best possible service. By booking everything upfront, you can have peace of mind knowing that your chosen equipment is reserved and will be available for your event.

Yes, we offer an optional damage waiver for 100$ flat.

Our standard rental period is 24 hours. We don't deliver outside of operating hours. Rush delivery or last-minute rental needs may incur extra fees. For specific timing needs or fee questions, contact our customer service team.

If there are obstacles such as stairs, sprinkler lines, or difficult access, additional fees may apply to cover the extra labor or equipment need.

Yes, customers must mark sprinkler heads or underground utilities to avoid damage during setup

We recommend booking as early as possible to ensure availability, especially during peak event seasons.

We accept credit cards, cash, and other payment methods as specified in your rental agreement.

we understand that inclement weather can disrupt your event plans, and such situations are often beyond your control. If you need to cancel your event due to bad weather, please notify us as soon as possible. We do issue refunds for weather-related cancellations, depending on the specifics of the job. However, if the set-up has already surpassed our predefined limits, an additional fee of 15% of the base quote will be charged. Our aim is to be as accommodating as possible while ensuring that our resources and efforts are fairly compensated.

Please note: Full payment must be received before we can set up your event.

To ensure a smooth setup, please follow these guidelines:

1. Make sure your driveway and pathways are completely clear of any obstacles, including cars and other items.

2. Please pick up and clear away any items in your yard before we arrive.

3. If your tent will be set up on grass, please mark the location of any sprinkler lines clearly. This is very important to avoid damage.

4. If you live in a gated community, make sure a gate pass has been arranged and called in advance.

5. Be present at your event location when we arrive so we can review your order together and confirm everything is correct.

6. You must inspect the equipment upon delivery to ensure you are satisfied before we begin setup.

7. All our equipment is used but thoroughly cleaned before and after each event for your safety.

8. Please hold all questions until your lead driver arrives, except for any requests about how you want your equipment arranged. Make sure all your questions are answered by the lead driver.

9. If you are renting a tent, please clearly mark where you want it placed. We cannot set up your tent until sprinkler lines are marked and you have indicated the location for the tent.

Yes, we do! We highly recommend selecting this option when booking — it’s called Peek Protect. By choosing Peek Protect, you’ll pay a small additional fee, but you’re guaranteed a full refund if you need to cancel. It’s the best way to book with confidence and peace of mind!